Where are your products made? All popsite products are proudly manufactured in China using high-quality ingredients and strict quality control standards.
Are your products cruelty-free? Yes! We are 100% cruelty-free. We never test on animals, and we ensure that our suppliers follow the same ethical standards.
Do you ship internationally? Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary depending on your location. You can view options at checkout.
How long will it take to receive my order? Processing usually takes 1–3 business days. Once shipped, delivery time depends on your location. Domestic orders typically arrive in 3–7 days, while international orders may take 7–21 days.
Can I return or exchange my order? We accept returns and exchanges within 14 days of delivery, as long as the item is unused and in its original packaging. Please contact us at [email protected] to start a return.
What should I do if I receive a damaged or wrong item? We’re so sorry! Please email us with your order number and a photo of the item, and we’ll make it right as quickly as possible.
How can I track my order? Once your order ships, you’ll receive a tracking number via email. Use that number to track your package on our website or the courier’s site.
Do you offer wholesale or bulk orders? Yes, we do! For wholesale inquiries, please contact us at [email protected]
Can I cancel or change my order? If your order hasn’t shipped yet, we may be able to cancel or modify it. Please reach out to us as soon as possible at [email protected]
How can I contact your team? You can email us anytime at [email protected] or visit our Contact Us page for more details.
